Store Policies & FAQ

Shipping Information

We offer UPS and USPS Priority Mail. These are both ground shipping methods and do not expedite your order.
We ship most of our orders from Chalfont, PA 18914 USA.
If your order is time-sensitive, please email or phone us with the date you need to receive your order. Additional fees may or may not apply.
All International goes USPS (Postal), unless otherwise requested. Additional fees may apply.
Please allow 5 to 14 days to receive your items. Items with longer deliveries such as custom may take longer. Some items will have special delivery information on the product page.
You will need an email address. You will receive a copy of your order and a shipping email with tracking. You can opt-out of additional emails. You will be able to log-in to check on your order.
If you do not have an email address, you can get one free from Google, Yahoo, MSN or Bing. Otherwise, please phone your order to 877-663-3135.

Payment Policy

We accept Visa, Master Card, Discover, American Express, PayPal and Google Checkout - both US and International.
We accept personal checks and money orders from the US only. Checks may delay your order.
Your order is charged at the time you place your order.

Return Policy

We want you to love your purchase.
Please notify us by email or phone within 20 days of receiving your order. We offer a money back guarantee for merchandise unless it is custom or cut to fit in anyway.
There may be re-stocking fees if the lace and packaging is not in the same condition.
All returns will be inspected.
The items must be in re-salable condition.
All packaging must be intact.
All tags must be attached.
No odors.
Macrame ring lace, yardage, and custom orders are not returnable. We will be happy to help you with these items.
Most of our returns are eligible for a full merchandise refund.
However, we reserve the right to reduce the refund for any item that is damaged, for any packaging costs, or for any labor incurred for improperly handled merchandise.
We reserve the right to issue store credit instead of a refund at our discretion.
We reserve the right to refuse any return not authorized.
This process may take up to two weeks after receiving your return.
We do want you to be happy with your purchase. And we know that internet ordering does not always work out as planned. We will work with you to obtain the best results for both of us.

Frequently Asked Questions

Measurements

» Which is the width or length?

Measurements are expressed as Width by (x) Length. Width is side-to-side and length is top to bottom. Exceptions to this rule will be noted where necessary.

Care

» Is it difficult to care for lace?

Most of our lace is Easy-Care. Simply wash cold, gentle, no bleach. Lay flat or hang to dry. Touch up with cool iron, if desired. Exceptions will be noted where necessary. All items are shipped with care instructions. Most will have a label sewn in.

Components

» What is a Swag Pair?

A swag pair is a swag that is long on the sides and curves up towards the center. The valance usually will fit between the pair for extra wide windows.

» What is a Valance?

A valance is the curtain at the top of the window. There are many types of valances.

» What is a Panel?

A curtain panel usually covers the whole window to the sill or even to the floor.

» What is a tier or cafe curtain?

Tiers, sometimes called cafe curtains, usually cover from the mid-point of the window to the sill, or slightly below the sill. Tier are sold as one piece or as a pair. Pairs will be noted as such.

Help/How to

» Measuring & Ordering Macrame Ring Lace Curtains

» Measuring and Ordering for ADO Curtains

» Measuring for Door Panels and Sidelights

» Measuring for Roller Shades

» Provinaire Price Guide

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FAQ Topics

» Measurements (1)

» Care (1)

» Components (4)